Deliver to
United States
From 1 meter per fabric - Printed in the Netherlands - Shipped within 5 working days
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By placing an order you became part of Family Fabrics. Now it’s our turn to deliver your order as soon as possible!
After you’ve placed an order, you will receive a confirmation by email. It is possible that this e-mail ends up in your spam folder. If information is missing or incorrect, we will contact you for more details.
See for spefications and dimensions of our different types of fabrics the following page: https://family-fabrics.com/fabric-types.
For all orders with a shipping address in an EU country, VAT will be charged with the order, unless a valid EU VAT number is entered during the ordering process.
For shipping addresses outside the EU, no VAT will be charged in the order. However, the taxes / duties / import costs must be paid in your own country. This can also be requested by the carrier (usually UPS) before the package is delivered.
For the amount of taxes/duties/import costs, we advise you to inquire with the local tax authorities.
We print and cut the ordered fabrics on demand. Due to an automated printing process, it is not possible to change or cancel orders.
In case you’ve entered an incorrect delivery address also contact us a.s.a.p.
If your order has already been prepared for shipment, we cannot guarantee that the address can be changed.
In that case any additional shipping costs will then be for your own account.
Everyone can benefit from lower prices when purchasing larger quantities per design/uni color, so you don’t need a wholesale account anymore. You can order from one meter, but also per 6 meters, 10 meters, etc. per design/uni color. The prices of 10 meters are almost the same as the previous wholesale prices. The more you order, the more attractive the price.
If you have a EU VAT number, you must fill it in during the ordering process and pay the rates excluding VAT. You will then pay the VAT/taxes later in your own country.
When you live outside the EU, you don’t fill in a VAT number. Based on your address, the prices excluding VAT are automatically displayed. You then pay the import costs and taxes in your own country.
The correct shipping rates will be displayed when placing your order.
Shipping rates are subject to changes.
Please contact us at [email protected] if your country of residence does not include in our shipping list.
We try to process and ship orders within approx. 2-5 working days.
The processing time also depends on the type of fabrics ordered.
The time of fulfillment does not yet include the time of the shipment itself.
Mainly we use DHL and DPD as our preferred carriers. Countries outside EU will be serviced by UPS or Post NL. In some cases you can choose between different shipping carriers during the ordering process.
DPD Service Point Delivery
If you have chosen for DPD Service Point Delivery during checkout, the different DPD Service Points will be shown after checkout. If you have not made a choice, your package will be sent to the nearest DPD Service Point.
Please note that your own address will still be shown in the order confirmation under shipping address, but that the package will be sent to a DPD Service Point. Click on the DPD track & trace link in the shipping confirmation to view the latest updates.
The package must be picked up at the service point within 7 days.
Don’t ‘worry. It is common that the tracking does not update its status every day. If the package status has not changed within 48 hours please contact us. We as your new family will do our best to solve the problem.
If you not receive your package within 3 weeks, than we will start an investigation at the carrier. This can take up to 7 working days to get feedback from them. Unfortunately we need to be patient and wait till they get back to us.
Thank you for your understanding. Always track your track & trace code on the website of the carrier before contacting us.
It could happen that your carrier says he delivered a package but he didn’t or that it should be delivered but you were not at home.
Unfortunately it sometimes happens that a package cannot be delivered and is send back to our warehouse in The Netherlands. The moment we receive your package, it will be checked and processed as a return.
If another item was delivered instead of the item you ordered, we would kindly ask you to contact our customer service. Please email us a picture and refer to your order number. We will sent you a return label or maybe when it’s your lucky day the item can be used as a present for someone else.
We are sorry to hear the goods are damaged. Please report problems or complaints within 2 months after delivery through our complaint form.
If you have chosen for DPD Service Point Delivery during checkout, the different DPD Service Points will be shown after checkout.
If you have not made a choice, your package will be sent to the nearest DPD Service Point.
Please note that your own address will still be shown in the order confirmation under shipping address, but that the package will be sent to a DPD Service Point. Click on the DPD track & trace link in the shipping confirmation to view the latest updates.
The package must be picked up at the service point within 7 days.
Because all orders are printed and/or cut on demand, it is not possible to return fabrics.
If there is a complaint or an incorrect delivery, please report through our complaint form.
We do not advise on matching colours, as this is very personal. With the latest Family Fabrics designs we add images with suggestions for uni colours.
Recommended machine wash at 30 degrees with a color detergent (no bleach, or optical bleach), medium ironing, dry cleaning, no tumble dry.
Washing instructions for Eco Lycra Palmeira and Eco Flex Lycra: only rinse with water, without detergent.
No general washing guarantee can be given because there are many different types of washing machines and detergents, each of which can affect the performance and the result of the wash in their own way. It is important to emphasize that the user is responsible for choosing and using the right detergents for his or her specific washing needs.
There may be minor (printing) errors in the fabrics. For this we maintain a margin of error of 5% of the fabric.
Also keep in mind that the fabrics are not always printed over the entire width.
It sometimes occurs there is a test hole or a seam in the fabric you receive. This doesn’t automatically means your fabric is damaged. We already took care of this by putting more length of fabric on the roll you receive.
It is possible that the colors between different batches differ from each other. We can therefore not guarantee that a newly ordered fabric will be exactly the same as the fabric from a previous order.
Also take into account color differences between previous batches that we previously had produced elsewhere (before January 2022) and the current batches that we produce ourselves. Differences in colors are no reason to return the fabrics.
Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.
If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.
We are sorry to hear the goods are damaged or not according to your order.
Please report problems or complaints within 2 months after delivery through our complaint form.
If the package is damaged you should refuse the delivery.
2019-2024 Family Fabrics
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2019-2023 Family Fabrics
