Frequently Asked Questions

Welcome to our customer care page. What are you looking for? A fast answer? Than please check our most common customer questions. If you can't find the answer that pleases you than leave a message by filling in the contact form.

1. Ordering

  1. Items can be ordered in units of 1 meter and in units of 6, 10, 30 and 50 meters. The higher the number of meters per unit, the more attractive the price per design/type of fabric. Select the product(s) of your choice and add to the shopping cart.
    If you place a pre-order then your order will be shipped once all products are in stock. If you would like to receive certain fabrics sooner (which are in stock), please make a separate order for those fabrics which are in stock and a separate one for the pre-order.
  2. Check your cart (fill in a discount code if available) and proceed to checkout.
  3. Enter your address and full contact details. Check your delivery address carefully.
  4. Log in, sign up or place the order as a guest.
  5. Carefully review your order. After your order is placed we are not able to change it (except
    pre-orders). Proceed to checkout.
  6. Choose one of the different payment options and pay the way you prefer.

By placing an order you became part of Family Fabrics. Now it's our turn to deliver your order as soon as possible!


After you've placed an order, you will receive a confirmation by email. It is possible that this e-mail ends up in your spam folder. If information is missing or incorrect, we will contact you for more details.

We print and cut the ordered fabrics on demand. The time between placing an order and processing the order can be short.
It is therefore not possible to change or cancel an order. 

In case you've entered an incorrect delivery address also contact us a.s.a.p.

If your order has already been prepared for shipment, we cannot guarantee that the address can be changed.
In that case any additional shipping costs will then be for your own account.

  • Paypal
  • Creditcard: Maestro, American Express, Mastercard & Visa
  • iDEAL
  • Bancontact
  • Sofort ( Klarna )
  • Bank deposit

Everyone can benefit from lower prices when purchasing larger quantities per design/uni color, so you don't need a wholesale account anymore. You can order from one meter, but also per 6 meters, 10 meters, etc. per design/uni color. The prices of 10 meters are almost the same as the previous wholesale prices. The more you order, the more attractive the price. 

If you have a EU VAT number, you must fill it in during the ordering process and pay the rates excluding VAT. You will then pay the VAT/taxes later in your own country. 

When you live outside the EU, you don't fill in a VAT number. Based on your address, the prices excluding VAT are automatically displayed. You then pay the import costs and taxes in your own country.

 

2. Shipping

Don’t ‘worry. It is common that the tracking does not update its status every day. If the package
status has not changed within 48 hours please contact us. We as your new family will do our best to solve the problem. ​

If you not receive your package within 3 weeks, than we will start an investigation at the carrier. This can take up to 7 working days to get feedback from them. Unfortunately we need to be patient and wait till they get back to us.

Thank you for your understanding. Always track your track & trace code on the website of the carrier before contacting us.

The correct shipping rates will be displayed when placing your order.
Shipping rates are subject to changes.

Please contact us at info@familyfabrics.nl if your country of residence does not include in our shipping list.

We try to process and ship orders within approx. 2-5 working days.
The processing time also depends on the type of fabrics ordered.

The time of fulfillment does not yet include the time of the shipment itself.
Mainly we use DHL and DPD as our preferred carriers. Countries outside EU will be serviced by UPS or Post NL.
In some cases you can choose between different shipping carriers during the ordering process.     

DPD Service Point Delivery
If you have chosen for DPD Service Point Delivery during checkout, the different DPD Service Points will be shown after checkout.
If you have not made a choice, your package will be sent to the nearest DPD Service Point.

Please note that your own address will still be shown in the order confirmation under shipping address, but that the package will be sent to a DPD Service Point.
Click on the DPD track & trace link in the shipping confirmation to view the latest updates.

 It could happen that your carrier says he delivered a package but he didn’t or that it should be
delivered but you were not at home.

Unfortunately it sometimes happens that a package cannot be delivered and is send back to our warehouse in The Netherlands. The moment we receive your package, it will be checked and processed as a return.

If another item was delivered instead of the item you ordered, we would kindly ask you to contact our customer service. Please email us a picture and refer to your order number. We will sent you a return label or maybe when it’s your lucky day the item can be used as a present for someone else.

We are sorry to hear the goods are damaged. Please report problems or complaints within 30 days after delivery through our complaint form.

If the package is damaged you should refuse the delivery.  

If you have chosen for DPD Service Point Delivery during checkout, the different DPD Service Points will be shown after checkout.
If you have not made a choice, your package will be sent to the nearest DPD Service Point.

Please note that your own address will still be shown in the order confirmation under shipping address, but that the package will be sent to a DPD Service Point.
Click on the DPD track & trace link in the shipping confirmation to view the latest updates.

3. Returns

Because all orders are printed and/or cut on demand, it is not possible to return fabrics.
If there is a complaint or an incorrect delivery, please report through our complaint form.

4. Other Questions

Recommended machine wash at 30 degrees, medium ironing, dry cleaning, no bleach. 

We launch a minimum of 4 collection per year. In between we might introduce in between some additional designs depending on our creative department.

It sometimes occurs there is a test hole or a seam in the fabric you receive. This doesn’t automatically means your fabric is damaged. We already took care of this by putting more length of fabric on the roll you receive.

We are sorry to hear the goods are damaged or not according to your order.
Please report problems or complaints within 30 days after delivery through our complaint form.


If the package is damaged you should refuse the delivery. 

There may be minor (printing) errors in the fabrics. For this we maintain a margin of error of 5% of the fabric.

 

Also keep in mind that the fabrics are not always printed over the entire width. The next page shows the usable printed surface of the fabrics: https://family-fabrics.com/pages/our-qualities-new

It is  possible that the colors between different batches differ from each other. We can therefore not guarantee that a newly ordered fabric will be exactly the same as the fabric from a previous order. 

Also take into account color differences between previous batches that we previously had produced elsewhere and the current batches that we produce ourselves. Differences in colors are no reason to return the fabrics.

Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.

If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.

We don't offer samples, but if you want to see the colors and fabric before ordering a larger quantity, we recommend ordering one meter first.

Thanks for visiting our page!